Who can I call during a Crisis?

Baltimore Crisis Response

Baltimore Crisis Response has answered over 55,000 calls. Their staff operates a 24/7 Here2Help Hotline.

You can call 410-433-5175 to get connected with a trained counselor who can provide mental health or substance use information, referrals, counseling, emergency assistance, and crisis intervention.

Click here for more information on numbers to call for crisis response.

What is harm reduction?

Harm reduction refers to a set of public policies that seek to reduce the risk of negative consequences that are associated with drug use rather than focusing on stopping the use of drugs altogether. Harm reduction strategies have been found to be much more effective in treating & supporting those with substance use disorder than punitive measures ever have been. Rather than punishing individuals who suffer from substance use disorder, these policies target the negative consequences that can result from drug use, such as deaths from overdose and the spread of infectious diseases.

Baltimore City’s harm reduction efforts include needle exchange locations, drug-assisted treatment, & naloxone (Narcan) distribution.

Needle exchange locations provide a safe way for those with substance use disorder to exchange used needles for clean, sterile ones. This prevents the sharing of needles, which can transmit infectious diseases like HIV and Hepatitis C.

Drug-assisted treatment is one of the most effective forms of therapies for substance use disorder. There are clinics throughout Baltimore City that dispense Methadone to people suffering from opiod addiction. Methadone can be used to prevent cravings & withdrawal symptoms, which makes it easier & more likely for individuals to enter remission.

Drug assisted treatment is very effective because quitting “cold-turkey” simply does not work. In fact, it can have the opposite effect. When people quit using drugs altogether, they are more likely to relapse (use drugs again). However, their tolerance to the drug will go down so if they use the same amount as they did before quitting, it can lead to overdose & possible death.

This is a map of pharmacies which supply Naloxone and needle-exchange programs in Baltimore City. For more information on the needle exchange programs (including their hours) you can navigate to the Baltimore City Health Department’s website. These services are free and confidential. To see pharmacies, click the arrow in the top left.

In Baltimore City you can purchase Naloxone at any pharmacy without a prescription. If you have been trained, you can find the instructions to administer Naloxone online (Nasal or EVZIO).

The Baltimore City Health Department offers free overdose trainings, including Naloxone trainings. Over 40,000 Baltimoreans have been trained, resulting in nearly 3000 saved lives.

Additionally, you can find a map of pharmacies carrying Naloxone, information on trainings, and get Naloxone shipped straight to your home online. Most insurance covers Naloxone.

For information on what to do during an overdose, see our Who Should I Call? page.


Additional Resources and Partners:

  • Next Distro provides information on getting Naloxone shipped to you, overdose response trainings, syringe service programs, and behavioral health programs.

  • The BRIDGES Coalition is a coalition that promotes and advocates for justice, dignity, and the health of people who use drugs.

  • The Baltimore Harm Reduction Coalition advocates for harm reduction within Baltimore City and organizes community efforts, including Naloxone trainings.

  • Staying Alive Don’t Die provides a host of information on harm reduction, substance use disorder, and trainings. They will ship you Naloxone.

Mental Health Service Providers

Where can I get help?

Homeless Services

Our office receives many requests concerning homeless populations. Many of these are sincerely made out of concern for the individuals that are homeless. Our main partner with these concerns is the Mayor’s Office of Homeless Services (MOHS).

  • MOHS can conduct outreach with homeless populations in order to identify and serve persons living in places not intended for human habitation. MOHS meets people where they are; builds relationships; connects them with resources; and provides food, shelter, referrals, identification assistance, hygiene/first aid supplies.

    MOHS does not enforce relocation, provide mental health crisis response, or provide clean up services.

  • You can contact our office or MOHS (HomelessOutreach@baltimorecity.gov) concerning homeless individuals and encampments. We will work with MOHS and other agency partners to conduct outreach and provide services to the individuals.

    If an issue involves threats or issues of public safety (i.e. reports of fire) you should call 911 and can ask for assistance from the BPD crisis team.

  • You should file a 311 request for sidewalk cleaning and can reach out to our office with the request number. We will follow up with DPW to ensure a deep cleaning is conducted of the site.

  • The city will not forcibly clear out encampments. Doing so would not only violate guidance from the CDC, but also our city’s own police consent decree. We cannot forcibly remove people experiencing homelessness, and decades of research around housing insecurity shows that it does not produce good outcomes.

    As the first city in America to have legislated Trauma Informed Care, we are dedicated to addressing mental health needs while also pushing for much greater affordable housing. Mayor Scott just made a major American Rescue Plan Act investment in homeless services and affordable housing.